Service Terms

Last updated November 8, 2026. These terms apply to every Rolling Ratchet visit, whether you book online, through the request form, or by phone or text.

Prices and labor

• Flat-rate tune-ups are priced as listed on the pricing page and include standard parts.
• Repairs and diagnosis are $85/hr with a 2-hour ($170) minimum per visit, then billed in half-hour increments. More machines on the same visit are billed hourly with no second minimum.
• Parts are extra unless a service says they're included. We'll ask before adding any work or parts beyond what you approved, unless you gave us an approval limit in your request.

Trip fees

No trip fee in Powell, Cody, Lovell, Cowley, Garland, Ralston, Byron, Deaver and Frannie. Billings and Laurel also have no trip fee on Montana route days. Other towns pay the zone fee shown on the trip-fee table. One fee per address covers all machines there.

Deposit and cancellation

• Every booking takes a deposit that is credited to your final bill (not an extra fee). In the free zone and on Montana route days that amount is $35. For Wapiti, Meeteetse and Worland — and for Billings or Laurel outside a route day — the amount collected up front equals the trip fee and is still credited to the bill.
• Cancel or reschedule free up to 24 hours before your arrival window. After that, or for a no-show, the deposit is kept.
• The deposit is also kept if we arrive and can't do the work because of a wrong or unreachable address, equipment that isn't there, unsafe conditions, or if we can't reach you for an approval we need.

Payment

Payment is due when the work is done, by card, cash or check. If a part has to be ordered, you pay for the completed portion now and the rest on the return visit.

Return trips

If a part isn't on the truck, there's no second trip fee inside the free zone. Outside it, the zone fee applies again.

Work area and safety

Please make the machine reachable on a reasonably level surface. We may decline to work in unsafe conditions (severe weather, aggressive animals, no safe footing) and reschedule.

What we don't work on

Fuel-injected (EFI) engines (for now), diesel engines, outboard and marine engines, large commercial or ag equipment, ATVs and UTVs, and any electrical wiring between a generator and your house. Transfer-switch work must be done by a licensed electrician. We don't offer rush or same-day service.

Warranty and pre-existing conditions

We stand behind our labor. If the same problem we fixed comes back within 30 days, tell us and we'll make it right. Parts carry the manufacturer's warranty. We aren't responsible for pre-existing wear or problems unrelated to the work we did, and older machines can develop new problems once they're running again.

Photos

We may photograph your equipment to document the work and occasionally share before-and-after photos (never people, addresses or plates). Opt out any time by telling us.

Questions? Call or text (307) 254-9714. See our privacy policy.